I'll take Owner for the block

Phone rings.
"Good morning, [company] library, this is Jane."
"Hi, this is J.S. I have a meeting this Wednesday at 10 with [CEO], and he wants to use the video conference room, but I see you have it reserved. Can you move your meeting?"
"Sorry, I have [owner] and several other people in there for 10. I think I have the trump card."
"Uh, yeah, I guess you do. Well, we'll work it out some other way. Thanks."

(no subject)

Three weeks ago, I posted about a sales call that didn't work out. http://msmemory.livejournal.com/186717.html
They not only have not forwarded the files they promised, they haven't even called to ask if we need more information or are interested in their product. I guess they get points for realizing the encounter did not work properly, but I'm still unimpressed. If this would be the level of responsiveness and support we could expect, they'd lose even if that WebEx meeting had gone well.