Rhetorical question (rant)

[msmemory_archive]

Why is it so dam' difficult dealing with the bank (BoA) these days? I've had the runaround from the greeter at the Burlington Mall branch, the customer service hotline, then I had to get past the greeter in Woburn just so I could talk to an actual human and order new checks. I still have no confidence that what I get will be what I ordered. I've banked with this place through four changes of name (theirs) and 24+ years but am getting closer and closer to switching to some cute little savings bank, or Citizens.

I still feel like two of my questions remain unanswered, but I'll save them for another trip: I used up all my reservoirs of Polite today making it clear that I wanted service and I wanted to be called Mrs. Waks, not Jane, by their employees.

Comments

[tashabear.livejournal.com]

When part of Fleet got eaten up by Sovereign, my personal Fleet account was switched over. I debated closing it and going back to Fleet, but now that they've been eaten by BoA, I'm glad I stayed with Sovereign. I have had a few issues with their phone reps late night (they outsource their overnight calls to India, and you can NEVER get them to go off-script), and even though there are Sovereign Banks in New Jersey, they aren't the same (Sovereign Bank Mid-Atlantic as opposed to Sovereign Bank New England), but any issues there were quickly and professionally ironed out. I've been very happy with the service at my local branch; they were able to do a standing order to do a semi-monthly transfer from my personal account to my joint account with very little fuss. We'll see how it goes when I want to change my name on my account after I get home (did my name change too close to leaving to have time to change my account), but I don't expect too much hassle.

Seconding Anastasia, though; I do order my checks online, usually.