Rhetorical question (rant)

[msmemory_archive]

Why is it so dam' difficult dealing with the bank (BoA) these days? I've had the runaround from the greeter at the Burlington Mall branch, the customer service hotline, then I had to get past the greeter in Woburn just so I could talk to an actual human and order new checks. I still have no confidence that what I get will be what I ordered. I've banked with this place through four changes of name (theirs) and 24+ years but am getting closer and closer to switching to some cute little savings bank, or Citizens.

I still feel like two of my questions remain unanswered, but I'll save them for another trip: I used up all my reservoirs of Polite today making it clear that I wanted service and I wanted to be called Mrs. Waks, not Jane, by their employees.

Comments

[msmemory.livejournal.com]

Their telephone customer service center told me because my old checks were from Fleet, they couldn't issue me new ones in the same design. Only if I wanted Standard Green could I order over the phone. And if I wanted to see designs, I couldn't do it online, I had to visit a branch in person. He could read me names of designs (which included Puppies and Care Bears) but not describe them to me. P.I.T.A.

[anastasiav.livejournal.com]

www.checksinthemail.com

Why order from the bank at all??

[umbran.livejournal.com]

And if I wanted to see designs, I couldn't do it online, I had to visit a branch in person.

Unless there was some issue with you having old Fleet checks, this last is patently untrue, as I could see the patterns quite clearly online. Not just PITA, but incompetent, ignorant PITA.