Rhetorical question (rant)

[msmemory_archive]

Why is it so dam' difficult dealing with the bank (BoA) these days? I've had the runaround from the greeter at the Burlington Mall branch, the customer service hotline, then I had to get past the greeter in Woburn just so I could talk to an actual human and order new checks. I still have no confidence that what I get will be what I ordered. I've banked with this place through four changes of name (theirs) and 24+ years but am getting closer and closer to switching to some cute little savings bank, or Citizens.

I still feel like two of my questions remain unanswered, but I'll save them for another trip: I used up all my reservoirs of Polite today making it clear that I wanted service and I wanted to be called Mrs. Waks, not Jane, by their employees.

Comments

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I've told them to bugger off, and went to DCU some time ago. Which hasn't stopped BoA from driving me nutty anyway... :-)

DCU rocks. If a member referral helps, I'll give you one. They have a branch right near the Burlington Mall. I'm also nuts about Leader Bank, but it is only in Arlington and Cambridge, and not well located for you. But if you decide to open an account, go to the Main Branch in Arlington Center, and tell them "Anna from the Hardy - her Dad sent me", and they will know who you mean.

(Their level of service is such that they remember the children who bank there with the Kids Bank program.)

But DCU member services, while not as personal, are all outstanding. I've never hung up the phone pissed, even if I started that way. (Example - foreign ATM ate my card January 2nd. I called them, they filed a complaint with that bank, and overnight-mailed me a new card at once, eating the extra fee for mailing. And told me that if I could make it to Burlington, I could of course do a cash withdrawal, and they reminded me that I might have leftover traveller's checks I could use.)