Rhetorical question (rant)

[msmemory_archive]

Why is it so dam' difficult dealing with the bank (BoA) these days? I've had the runaround from the greeter at the Burlington Mall branch, the customer service hotline, then I had to get past the greeter in Woburn just so I could talk to an actual human and order new checks. I still have no confidence that what I get will be what I ordered. I've banked with this place through four changes of name (theirs) and 24+ years but am getting closer and closer to switching to some cute little savings bank, or Citizens.

I still feel like two of my questions remain unanswered, but I'll save them for another trip: I used up all my reservoirs of Polite today making it clear that I wanted service and I wanted to be called Mrs. Waks, not Jane, by their employees.

Comments

[anastasiav.livejournal.com]

I wanted service and I wanted to be called Mrs. Waks, not Jane, by their employees

Gah. This is a long rant of mine, but I'll save it for another day.

One tip: Try this phrase if it happens again. "I'm sorry. I don't recall giving you permission to call me by my first name. I don't think we know each other that well."

[msmemory.livejournal.com]

Actually their critter gets points for detecting that I had addressed him as Mr. Foley (his nametag read Michael Foley, and he had said "Hi, I'm Mike; How can I help you today?"), and in the later part of our conversation used my title.