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msmemory_archive ([personal profile] msmemory_archive) wrote2007-07-21 03:39 pm
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Amazon dis-service

I just have to bad-mouth them in public, being a dissatisfied customer.

Did you know that the audio version of The Deathly Hallows isn't being delivered on Release Day? Neither did I. It hasn't been shipped yet, but it's supposedly too close to its shipping date to cancel. (Presumably, I get to pay return shipping on it, but I'll have to wait til it gets here at the end of the week.)

We went to Barnes & Noble and bought it in person, no reservation, no problem.

And that's what we'll continue to do with special date-of-publication purchases from now on. Because I've had nothing but attitude from Amazon today.

ETA: I did finally get a responsive answer from Amazon, explaining how to refuse the package when it is sent. But caveat emptor on buying nonstandard formats from them. We got the hardcover, at least, as ordered.
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[identity profile] dlevey.livejournal.com 2007-07-21 08:37 pm (UTC)(link)
If it hasn't shipped yet, can't you call the credit card company and cancel it with them? You shouldn't have to accept the order if it hasn't even left their facility yet. of course, if it lands on your doorstep anyway, after you've cancelled, you're not liable for it. Call the card company.

[identity profile] harpduchess.livejournal.com 2007-07-22 01:40 pm (UTC)(link)
I hear you. I ordered 4 things from Amazon two weeks ago - three books from the kids' Summer Reading Lists, and the Harry Potter book on CD. Two of the books I ordered second hand from the people who list with Amazon, two were new. All were paid for on the same credit card. The two second hand books arrived, no issues. Yesterday, 7/21, I got an email from Amazon saying my credit card hadn't gone through. Excuse me? It worked well enough for you to send the other 2 books. I double checked the number, name & expiration date. All was fine. I'd recently paid the credit card bill and it was NO WHERE near the limit. I had them retry the card - same thing. Oh, BTW, even if the card went through I wouldn't get the order until the 30th.

So I cancelled and went to Borders this morning and just bought the thing. No problem. Now I'll listen while I finish scrolls & sewing!

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