Not a whine

[msmemory_archive]

Too many of my posts are whines. This one isn't.

jducoeur gave me an iPod for my birthday last summer. Over the last few weeks, it's been getting flakier and flakier, to the point where I had to hit the Reset function after every few songs (a nuisance when I'm just sitting around, a royal pain when I'm driving).

After working my way through the entire help section of Apple's online manual, upgrading iPod software and iTunes software, resetting, and even Restoring, culminating in getting an error message from Restore (!!), I took the thing back to the Apple store earlier this week. The Genius on duty listened to my explanation, hit Reset and listened to it, and proclaimed my hard drive D-E-D Dead. Off he trotted to the back room, and came back with a nice glossy brand-new iPod, and said, "Here you go. Covered under warranty. Let me just print out this receipt and get your signature."

Off I trotted, perfectly delighted with Apple's customer support. By bedtime that evening, I had it fully charged and reloaded with my songs, podcasts (NHPR's Front Porch with Doyle & McDonald), and playlists.

Comments

[goldenstag.livejournal.com]

Wow. That's great! That kind of service is so unusual these days.

[hrj.livejournal.com]

The great thing is that this isn't unusually good service from Apple -- it's absolutely typical good service from Apple. Their customer support has never failed me yet.

[crolevey.livejournal.com]

Can't ask for better service. Congrats.

Great service complemented by great software

[metageek.livejournal.com]

What's interesting is that this kind of service wouldn't be feasible if not for iTunes. If you keep your iPod synced with your iTunes, then loading up the new iPod becomes trivial instead of impossible.

[quantumkitty.livejournal.com]

Hi there. siderea pointed me in your direction, so I'm dropping by. :)

[editrx.livejournal.com]

Every time I've had to have Apple service a computer of mine (and that's very few, given how many I have and how long I've had them), I've had impeccable service, like you received. No questions, no arguments, just terrific service done immediately. AppleCare is the only computer care agreement worth paying for, according to any number of experts. And I agree. So much covered 100% for so long, and no arguments at any time.

Ain't it wonderful?!

(And I still lust after your video iPod, I'll have you know. I could be watching Torchwood in bed. Ahhhhhh. Wait, that came out wrong....)