Rhetorical question (rant)

[msmemory_archive]

Why is it so dam' difficult dealing with the bank (BoA) these days? I've had the runaround from the greeter at the Burlington Mall branch, the customer service hotline, then I had to get past the greeter in Woburn just so I could talk to an actual human and order new checks. I still have no confidence that what I get will be what I ordered. I've banked with this place through four changes of name (theirs) and 24+ years but am getting closer and closer to switching to some cute little savings bank, or Citizens.

I still feel like two of my questions remain unanswered, but I'll save them for another trip: I used up all my reservoirs of Polite today making it clear that I wanted service and I wanted to be called Mrs. Waks, not Jane, by their employees.

Comments

[galaneia.livejournal.com]

When I left Citizen's some years ago I ended up going with Stonehambank. They're fairly small, only 3 branches, but they give me business reply envelopes to make deposits if I ask. They're on the SUM network, and unlike Watertown Savings they don't charge me when I use other SUM bank atms. The only real downsides are the branches are a bit out of way on my normal days (Stoneham and Billerica), and the interest on my saving account is really low (~0.5%).

[jducoeur]

Actually, the low interest is fairly typical these days -- I think BofA is also only giving .5%. They're trying to drive everyone into money-market funds and the like, far as I can tell...