Rhetorical question (rant)

[msmemory_archive]

Why is it so dam' difficult dealing with the bank (BoA) these days? I've had the runaround from the greeter at the Burlington Mall branch, the customer service hotline, then I had to get past the greeter in Woburn just so I could talk to an actual human and order new checks. I still have no confidence that what I get will be what I ordered. I've banked with this place through four changes of name (theirs) and 24+ years but am getting closer and closer to switching to some cute little savings bank, or Citizens.

I still feel like two of my questions remain unanswered, but I'll save them for another trip: I used up all my reservoirs of Polite today making it clear that I wanted service and I wanted to be called Mrs. Waks, not Jane, by their employees.

Comments

[rufinia.livejournal.com]

I went with Sovereign when I moved here because they had a free checking account, and the others (Citizen's a Fleet) did not. I've been pretty happy with them- very courteious when I opened my account, even though it was 4:57 when I walked it, and I was hot, sweaty and dirty; good service, and even when I had a check endorsing issue several months ago, they handled it with little trauma on my part.

I wish they were as prolific with their ATMS as BoA or Citizens, but in the grand scheme of things, that's pretty small.