Rhetorical question (rant)

Why is it so dam' difficult dealing with the bank (BoA) these days? I've had the runaround from the greeter at the Burlington Mall branch, the customer service hotline, then I had to get past the greeter in Woburn just so I could talk to an actual human and order new checks. I still have no confidence that what I get will be what I ordered. I've banked with this place through four changes of name (theirs) and 24+ years but am getting closer and closer to switching to some cute little savings bank, or Citizens.

I still feel like two of my questions remain unanswered, but I'll save them for another trip: I used up all my reservoirs of Polite today making it clear that I wanted service and I wanted to be called Mrs. Waks, not Jane, by their employees.

Wellesley boxes

I'm pleased that keshwyn wanted to give my two pine chests a good home. She's just the person to take the time to replace/lube the hinges and tighten up the screws and use them for another 25 years.

She tells me that Wellesley no longer sells them to the students. In my day, our summer storage allotment was two such boxes and one other item. When did that change? They're wonderful boxes, I can't understand why they stopped making them available (did the outside vendor go out of business or something?).