Exercises in mutual frustration

I get these calls from foreign call centers, who have been hired to give our company free subscriptions to trade magazines. The callers are often hard to hear and understand, I can usually hear the ambient noise of the other phone crew in their call center, and when I deviate from their text, they get confused. Today, a fellow with a terribly thick Indian accent asked for "Ms. Waks." I said "This is she." He said, "May I speak to Ms. Waks?" "This. Is. She." I repeated. "Ms Waks?" "Speaking." "Ah, hello [start script]."