Hey, I work in accounting, and I resent this remark. The job of accounting is to minimize the work, but if you want a solvent and responsible company, then there is no way to remove work from the people doing the billable hours. The job of accounting is making sure that people are being responsible with money that is not theirs.

Having said that, not preparing staff for any significant change in procedure or software is something that definitely merits a smack upside the head at the very least. Having been in the implementation side of things, I know its hard enough when you have attempted to train new staff. You have my sympathies!