The West Kingdom's backlog is pretty big, but with, at one time, four Principalities (although Lochac has taken responsibility for their award scrolls, including ones given by the King and Queen of the West), it's bound to be. There are only so many scribes out there.

That said, the current Chancellor here has done wonders in trying to reduce the backlog, as have her predecessors ... so it's something. I actually have several of my scrolls, so I am not too worried about the others (I think I am still owed three).